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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of PAUL STEVICK

PAUL STEVICK

June 2, 2025

5  out of  5
rating by PAUL STEVICK
"Covered all my policies , answered all questions . Jessica was very friendly and knowledgeable."
We responded:
"Paul, Thank you for your kind words! We're glad Jessica could help cover all your policies and answer your questions with friendliness and expertise. We appreciate your trust and are always here to assist you! - Josh"
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Nick Marshall

May 28, 2025

5  out of  5
rating by Nick Marshall
"Spoke to Danny about switching to State farm for both Home and Auto, and he did a great job explaining all the questions about the quote and even offered to help cancel our old insurance. Between great customer service and a better price, I definitely reccomend chatting with them about insurance."
We responded:
"Nick, Thank you for sharing your experience! We're glad Danny could make the switch to State Farm smooth and clear for you, and that you found great service and a better price. Your recommendation means a lot to us—we’re always here to help with any insurance needs! - Josh"
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Pat Wooten

May 21, 2025

5  out of  5
rating by Pat Wooten
"Brooke was very professional & is really a asset to State Farm. She really knows her information & saved me on my home & auto policies."
We responded:
"Pat, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. Call us anytime! - Josh"
Profile photo of Gary Hinkle

Gary Hinkle

April 23, 2025

5  out of  5
rating by Gary Hinkle
"As always, top notch service. They make you feel like family. If I could give 6 stars, I would. You can't go wrong with having these people watching out for you and your property. And State Farm has never tried to weasel out of paying for a loss of mine."
We responded:
"Gary, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Josh"
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Julian Wall

January 29, 2025

5  out of  5
rating by Julian Wall
"Loved working with Jess made things quick and simple for me to have my insurance"
We responded:
"Julian, thank you for the wonderful feedback! We're thrilled to hear you had such a positive experience with Jess! We appreciate your business! - Josh"
Profile photo of Babette Lehew

Babette Lehew

December 4, 2024

5  out of  5
rating by Babette Lehew
"Everytime i call, they help with anything you need. Ive had State Farm for a long time, i also had other car insurance and this is the best insurance ive ever had. Thank you State farm."
We responded:
"Thanks for the kind words, Babette. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Josh "
Profile photo of Kendra

Kendra

November 19, 2024

5  out of  5
rating by Kendra
"Brooke at Josh Shoop's insurance office is awesome. She was a great help in with my auto insurance questions. She took the time to explain everything and made sure everything was correct. I highly recommend her."
We responded:
"Kendra, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Josh"
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Joey Muniz

November 6, 2024

5  out of  5
rating by Joey Muniz
"always nice. she deserves a big raise.$$$$$$"
We responded:
"Joey, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Josh"
Profile photo of garrett worthing

garrett worthing

October 22, 2024

5  out of  5
rating by garrett worthing
"Brooke was an amazing help, she was very kind and helpful with my experience getting set up with them!"
We responded:
"Garrett, I’m happy to hear Brooke took such great care of you. Thanks for sharing your positive experience! - Josh "
Profile photo of Terrell Daniels

Terrell Daniels

October 21, 2024

5  out of  5
rating by Terrell Daniels
"Jess was amazing, she had taken her time to explain everything to me and make sure I understood the policy. She was very patient on waiting when I needed to gather information she was requesting. Her customer service was excellent. She was very patient and very kind and I appreciate everything she done for me and finding me a cheaper insurance rate!"
We responded:
"Thank you so much for your kind words, Terrell! We're delighted to hear that Jess provided you with excellent service and took the time to ensure you understood everything. We appreciate your feedback and are here for you whenever you need assistance! - Josh "
Profile photo of Ivette Serrano

Ivette Serrano

October 16, 2024

5  out of  5
rating by Ivette Serrano
"State Farm is the best insurance company,there is by far. Agent jessica surface was a great help, very patient and respectful. She took the time to work with me and explaining my policy. She is very professional . I really Appreciate her time and help. Thank you 😊"
We responded:
"Ivette, thank you for your wonderful review! We're so glad to hear that Jessica provided you with such helpful and respectful service. She truly goes above and beyond for our customers. We appreciate your kind words and are here for you anytime you need assistance! - Josh "
Profile photo of Wayne Lesperance

Wayne Lesperance

July 22, 2024

5  out of  5
rating by Wayne Lesperance
"Brooke has been invaluable to us! She's incredibly responsive and thorough. It's refreshing to have someone so competent in your corner, when it's just not the standard in so many ways anymore. I'd give her 6 stars if I could :)"
We responded:
"Wayne, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Josh"
Profile photo of Johnny Knight Shepard

Johnny Knight Shepard

July 18, 2024

5  out of  5
rating by Johnny Knight Shepard
"They were very helpful. The cut my bill in half and very helpful. They gave me a thorough review of my new coverage and I am happy to join state farm."
We responded:
"Johnny, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Josh"
Profile photo of Crystal Myers

Crystal Myers

July 18, 2024

5  out of  5
rating by Crystal Myers
"I recently got a policy through State Farm for a rental property and I've worked predominantly with Brooke Gordon and she has been nothing but lovely and helpful through this whole process. When I initially got the policy with them, there were some issues with the coverage because the property needed some updates/repairs, but Brooke always made herself available to answer all my questions and she did her best to help us. She's great and I'm happy with choosing State Farm!"
We responded:
"Crystal, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Josh"
Profile photo of Jennifer Gruff

Jennifer Gruff

May 29, 2024

5  out of  5
rating by Jennifer Gruff
"Since purchasing a second car to add to my existing car insurance policy, I have been dealing almost exclusively with Brooke Gordon and her superb customer service skills! She has answered all of my questions concerning my new insurance rates on both of my cars and for my two motorcycles. She’s always very pleasant and friendly and is a true pleasure to do business with. 😬"
We responded:
"Jennifer, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Josh"
Profile photo of Jan Webb

Jan Webb

May 23, 2024

5  out of  5
rating by Jan Webb
"My windshield cracked and Brooke Gordon put my mind at ease by making the process smooth. She really does a great job!"
We responded:
"Jan, I am so happy to hear about your great experience with us, and Brooke in particular. She is the best! Thank you for taking the time to share. We appreciate you! - Josh"
Profile photo of Shari-Lee Tritch

Shari-Lee Tritch

May 23, 2024

5  out of  5
rating by Shari-Lee Tritch
"Brooke was very helpful and got the policy adjusted and payment the right price. Thanks again Brooke."
We responded:
"Shari-Lee, we are always here to help in any way that we can! Thank you for taking the time to share this feedback with our office! We appreciate the review! - Josh"
Profile photo of Carolyn Whittle

Carolyn Whittle

April 15, 2024

5  out of  5
rating by Carolyn Whittle
"Josh and his staff are marvelous in professionalism and responding to assist in all ways!"
We responded:
"Carolyn, I appreciate your kind review! My team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Josh "
Profile photo of Thomas Etzle

Thomas Etzle

April 8, 2024

5  out of  5
rating by Thomas Etzle
"Great service and very nice staff. Willingness to go above and beyond without hesitation. Very pleased with my decision to switch insurance company’s."
We responded:
"Thank you for your kind review, Thomas! We are so glad my team and I could help you and were able to make your insurance experience a smooth one. Welcome to State Farm! - Josh "
Profile photo of Jenna Rosenberg

Jenna Rosenberg

April 2, 2024

5  out of  5
rating by Jenna Rosenberg
"Brooke Gordon has been absolutely outstanding with helping us navigate multiple insurance needs while we try to buy property. She has been a pleasure to work with. She is really easy to communicate with and incredibly efficient at getting things done timely."
We responded:
"Jenna, thank you for being a wonderful customer to this entire team. We look forward to working with you and exceeding your expectations of any customer experience that you have. - Josh"
Profile photo of brenda curtis

brenda curtis

February 23, 2024

5  out of  5
rating by brenda curtis
"Great people to work with, they explain everything to you and are patient with you!!!"
We responded:
"Thanks so much for your excellent 5 star review! We truly appreciate you! - Josh"
Profile photo of Kay Wealand

Kay Wealand

February 22, 2024

5  out of  5
rating by Kay Wealand
"After numerous attempts, my issue appears to have been resolved. I will know more once PennDot responds to the latest letter sent from State Farm’s back office. My local State Farm Agent, Josh Shoop, and his office staff have been very cordial and helpful. It’s the State Farm back office, who have been responsible and screwed up the paperwork, that I’m upset with. They owe me an apology, especially after 52 years of business I gave State Farm."
We responded:
"Kay, thank you for sharing your experience. I am happy to hear my office was able to assist you. If there is anything else I can do for you please don’t hesitate to call me at the office. We truly appreciate your business. Thank you. - Josh"
Profile photo of Alyssa Matangos

Alyssa Matangos

February 14, 2024

5  out of  5
rating by Alyssa Matangos
"I recently had a flat tire and needed quick help with a spare/tow. I called State Farm and Brooke immediately helped put my mind at ease! She explained what needed to be done and made the process super easy! She was a pleasure to work with and I would happily reach out to her again in the future if/when needed!"
We responded:
"Thank you for the 5-star review, Alyssa! I am glad we were able to make assisting you with your insurance needs such a positive experience! My team and I have very much enjoyed working with you! - Josh"
Profile photo of Carol Hess

Carol Hess

February 13, 2024

5  out of  5
rating by Carol Hess
"I have been with State Farm for over 35 years. The transition from Jim Ferster to Josh Shoop was easy. Yesterday I needed some paperwork and Jess Serfass was extremely helpful. Thanks again State Farm!"
We responded:
"Carol, thank you for this kind review! We will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. - Josh "
Profile photo of Yvette Williams

Yvette Williams

February 9, 2024

5  out of  5
rating by Yvette Williams
"Hi Brooke, it was a great meeting with you today! You provided my mother and I exceptional customer service! You are a valuable asset to State Farm & Josh Shoop Agency! I will make sure to let my family and all my friends know what a pleasure it was working with you!"
We responded:
"Thanks for the review, Yvette! I am happy to hear that you had a great experience at your recent visit to our office. Looking forward to the next time you stop by! - Josh "