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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trisha Wymer

May 30, 2026

5  out of  5
rating by Trisha Wymer
"Fantastic service! Everything I needed was taken care of quickly, questions were answered, pricing was great and they are very kind and helpful!"
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Sean Lewis

May 27, 2026

5  out of  5
rating by Sean Lewis
"This State Farm office has always delivered a high standard of professional service. Personally, State Farm representative Natalie has never failed to go above and beyond in her knowledge and general disposition of wellness towards the welfare of the client. S."
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SMURDA KING

May 21, 2026

5  out of  5
rating by SMURDA KING
"Thank you Natalie Barrett! You are extremely helpful and amazing at your job. I am very happy I switched to State Farm."
We responded:
"Thank you so much for the kind words and welcome! We are so glad our team was able to make the switch a smooth and positive experience for you. We look forward to being here for you whenever you need us! - Josh"
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Andrew Luchka

May 21, 2026

4  out of  5
rating by Andrew Luchka
"I changed insurance agents within Statefarm and I was told that since we were transferring our policy there would be no need to contact my previous agent. They would bill me and my other policy would "cancel" automatically. This wasn't the case, my previous agent reached out days later requesting payment."
We responded:
"Andrew, We appreciate you sharing your experience and we are sorry for any confusion during your transition. Clear communication throughout the process is something we take seriously and we understand how frustrating it can be when things do not go as expected. We would love the opportunity to make sure everything is sorted out for you so please feel free to reach out to our office anytime! - Josh"
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Elena Bradshaw

May 6, 2026

5  out of  5
rating by Elena Bradshaw
"Great customer service. Fast and easy."
We responded:
"Elena, Thank you for your feedback. We’re glad to hear your experience was fast and easy. We appreciate you taking the time to share this and are here if you need anything. - Josh"
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SHAWN JORDAN

May 6, 2026

5  out of  5
rating by SHAWN JORDAN
"Excellent service and professionalism"
We responded:
"Shawn, Thank you for your feedback. We’re glad to hear your experience was professional and positive. We appreciate you taking the time to share this and are here if you need anything. - Josh"
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Adrian

April 28, 2026

5  out of  5
rating by Adrian
"Really good communication Jess was amazing"
We responded:
"Adrian, Thank you for your feedback! We’re glad to hear communication was clear and that you had a positive experience. We appreciate you taking the time to share it. - Josh"
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Mark Ashby

April 28, 2026

5  out of  5
rating by Mark Ashby
"Jessica was very helpful on the 28th getting my new car added."
We responded:
"Mark, Thank you for sharing your experience! We’re glad to hear everything was handled smoothly and appreciate you taking the time to leave a review. - Josh"
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Randy Crowell

April 24, 2026

5  out of  5
rating by Randy Crowell
"The sale association Natalie Barrett was very helpful she got me a new auto insurance and renter insurance she did a good job"
We responded:
"Randy, Thank you for sharing your experience! We’re glad to hear everything was handled clearly and that the process went smoothly. We appreciate you taking the time to leave a review. - Josh"
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Francis Kasper

April 21, 2026

5  out of  5
rating by Francis Kasper
"All I could say is they are great bunch of people to work with.They help me out immensely.It was always a pleasure to do business with them"
We responded:
"Francis, Thank you for sharing your experience! We’re glad to hear you had a positive experience working with the team. We appreciate you taking the time to leave a review. - Josh"
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Susan Neibich

February 17, 2026

5  out of  5
rating by Susan Neibich
"Josh went through all of our policies to make sure we had the best coverage and even gave me an option my last representative didn't offer."
We responded:
"Susan, Thank you for sharing your experience! We're glad the team was able to assist you and provide helpful options. We'll be sure to pass along your feedback. - Josh"
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Kelly Martin

February 13, 2026

5  out of  5
rating by Kelly Martin
"Jess at this State Farm location did an amazing job reviewing my insurance policies and making sure I had the necessary coverage. So grateful for her help!"
We responded:
"Kelly, Thank you for your feedback! We're glad Jess was able to assist you and provide support with your policies. We'll be sure to pass along your kind words. - Josh"
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Kenneth Wagner

January 7, 2026

5  out of  5
rating by Kenneth Wagner
"Jess was very helpful throughout the process. Thanks so much!"
We responded:
"Kenneth, Thank you for the review! We're glad to hear Jess was so helpful. - Josh"
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Tayon Haygood

October 11, 2025

5  out of  5
rating by Tayon Haygood
"Josh shoop office is amazing! He has been insuring me for over a decade now and always recommends the best advice for coverage. Kaitlyn is a rockstar, she responds very fast and gets you on your way, no problem."
We responded:
"Tayon, Thank you so much for taking the time to share you experience. Call us anytime! - Josh"
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Crystal Standifird

September 24, 2025

5  out of  5
rating by Crystal Standifird
"Jess from Josh Shoop - State Farm was friendly, knowledgeable and always willing to tackle any of my questions. I was relocating from another state very quickly and she made it a very easy process."
We responded:
"Crystal, Thank you for the kind words about Jess. We appreciate your business! - Josh"
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Tammi Kukulka

September 18, 2025

5  out of  5
rating by Tammi Kukulka
"Account Associate, Jessica Messimer, provided excellent customer service and provided me with a last minute document that I needed for a venue. Not only did she provide great follow up, I could hear her smile over the phone! That's HUGE! Her email follow up demonstrated care and professionalism. The behind the scenes team hustled in order to help me get what I needed so I could pass it on to where the document needed to go. Kudos Josh Shoop, for employing a team with Excellent customer service!"
We responded:
"Tammi, I’m happy to hear Jessica took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Josh "
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hari sanjel

August 22, 2025

5  out of  5
rating by hari sanjel
"I feel so much better to have you to solve the problems whenever comes up and I appreciated your help and thank you again"
We responded:
"Hari, Thank you! I’m happy your insurance experience was so positive! - Josh"
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Hope Latimore

August 15, 2025

5  out of  5
rating by Hope Latimore
"I just wanted to express my gratitude for the outstanding service I received from my Agent, Natalie Barret from Shoop State Farms in Middletown, PA. She was incredibly patient and understanding, taking the time to explain everything thoroughly. Her knowledge and professionalism made a significant difference, and I feel truly fortunate to be a State Farm customer because of the exceptional support she provided. Thank you! Hummelstown, PA"
We responded:
"Hope, Thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Josh"
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Christine G

August 14, 2025

4  out of  5
rating by Christine G
"Fast service, really helpful. Thanks so much, Daniel!"
We responded:
"Christine, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Josh"
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Katie W

August 11, 2025

5  out of  5
rating by Katie W
"I love Jess!"
We responded:
"Katie, I’m happy to hearJess took such great care of you. We’re grateful for your business! - Josh"
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susan hipple

July 31, 2025

5  out of  5
rating by susan hipple
"Natalie was very helpful with assisting with the statefarm app. She was very patient. Looking forward to coming again wonderful customer service."
We responded:
"Susan, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Josh"
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Rafael Rodriguez

June 21, 2025

5  out of  5
rating by Rafael Rodriguez
"Danny is the man! I had some issues with another insurance agent, mainly with pricing until I gave this place a call. Danny explained everything in detail and made the experience less stressful. I had many questions prior to making a decision. I really do appreciate the time and attention to detail working with this agency. I was able to get the best value for the price. Definitely would recommend for your insurance needs."
We responded:
"Rafael, Thanks for the awesome feedback—so glad Danny could make the process smooth and stress-free! - Josh"
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PAUL STEVICK

June 2, 2025

5  out of  5
rating by PAUL STEVICK
"Covered all my policies , answered all questions . Jessica was very friendly and knowledgeable."
We responded:
"Paul, Thank you for your kind words! We're glad Jessica could help cover all your policies and answer your questions with friendliness and expertise. We appreciate your trust and are always here to assist you! - Josh"
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Nick Marshall

May 28, 2025

5  out of  5
rating by Nick Marshall
"Spoke to Danny about switching to State farm for both Home and Auto, and he did a great job explaining all the questions about the quote and even offered to help cancel our old insurance. Between great customer service and a better price, I definitely reccomend chatting with them about insurance."
We responded:
"Nick, Thank you for sharing your experience! We're glad Danny could make the switch to State Farm smooth and clear for you, and that you found great service and a better price. Your recommendation means a lot to us—we’re always here to help with any insurance needs! - Josh"
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Pat Wooten

May 21, 2025

5  out of  5
rating by Pat Wooten
"Brooke was very professional & is really a asset to State Farm. She really knows her information & saved me on my home & auto policies."
We responded:
"Pat, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. Call us anytime! - Josh"